Contact Us
Have questions? We have answers. Browse the FAQs below for helpful information about booking, check-in and check-out, house rules, and more. If you still need assistance, use the contact details at the bottom of this page.
Frequently Asked Questions
Before You Arrive
Last-Minute Reservations (Arriving within 2 Weeks)
Reservations made within 5 days of arrival require in-person verification at our office during regular business hours. Please bring:
- A valid government-issued photo ID matching the reservation holder
- The credit card used to secure the reservation
This policy helps protect guests and our business from fraud associated with last-minute bookings.
Searching for Availability & Specials
- Search/Filter All Inventory
- Check Current Specials
- Take a Mid-Week Stay & Save
- Find My Rental Home Details
Website Troubles?
If a page looks off or isn’t displaying correctly, see our viewing tips: Website Help.
Rental Terms and Conditions (January 2026)
A copy of our Rental Terms and Conditions is provided during booking. Always refer to your signed rental agreement for the full cancellation policy as it relates to your reservation.
Submitting Your Photo ID Verification
Contract holders must submit a selfie photo holding their valid government-issued ID (showing first and last name, mailing address, expiration date, date of birth, and a clear photo). Your face and ID must be visible in the same photo and legible. You will receive instructions after booking.
Changing Dates or Homes After Booking
Because each property is individually owned, a reservation is specific to that home. Changes usually require following the standard cancellation policy and creating a new reservation. If more space is needed, we can help locate an additional nearby property. If you booked within the past 48 hours and arrival is more than 30 days away, limited date changes may be possible; otherwise, standard cancellation terms apply.
Travel Insurance
Travel insurance can be added at booking or until your final payment is due. Coverage, limitations, and claims are handled directly by the insurer. Once purchased, premiums are non-refundable. Refer to your policy for details.
Cancellation Policy
30-Day Full Refund, Penalty-Free
- More than 31 days prior to arrival: Full refund of deposits, penalty-free.
- 15–30 days prior to arrival: Deposits up to 50% of the reservation total are retained; any excess is refunded after administrative review.
- 0–14 days prior to arrival: Full deposits are forfeited; no refund.
If your reserved property becomes unavailable due to circumstances beyond our control, we may substitute a comparable accommodation or refund your deposit if a substitute is not available.
Where to Find Your Home’s Amenities & Details
- Locate your property’s listing on our alphabetical index for descriptions, amenities, photos, and floor plans.
- Refer to your guest portal (shared after booking) for home-specific instructions and additional details.
Cleaning Policies
Our housekeeping uses high-grade disinfectants and emphasizes high-touch areas between each reservation. Staff follows current health guidance and practices social distancing where possible.
Why We Ask for Names & Ages of All Guests
The travel party list helps ensure compliance with occupancy limits and may be required for potential travel insurance claims. Guests under age 3 do not count toward occupancy but should still be listed.
Pet Policies
- Up to 2 dogs are allowed at homes designated as Dog-Friendly at no additional fee. Verify your home’s status on the alphabetical index.
- Cats and other animals are not permitted.
- Pets are not allowed in non-pet-friendly properties. Unauthorized pets are subject to eviction without refund and a $1,000 fee.
- No home is guaranteed allergen-free.
Dog breeds with aggressive classifications (not limited to): Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherds, Presa Canarios, Chow Chows, Doberman Pinschers, Akitas, Wolf-Hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, Siberian Huskies.
Rules:
- Dogs must be leashed and under control outdoors.
- Keep dogs off furniture, beds, and out of pools.
- Clean up after your dog(s).
- Dry dogs before entering the property.
- Do not bathe dogs in tubs, pools, or hot tubs.
- Respect neighbors (no continuous barking).
- Owner is responsible for any pet damage; the Property Protection Program does not cover dog damage.
- Dogs should be current on vaccines and on a flea prevention program.
- Management is not liable for any dog incidents.
- More than 2 dogs require prior written consent and fees.
What to Bring & What’s Provided
Bed linens and bath towels are provided for the home’s maximum occupancy. Please bring beach towels, paper products, trash bags, detergents, and soaps. Kitchens include a coffee maker (drip or single-serve), toaster, cookware, dishes, utensils, and glassware. Check your home’s listing on the alphabetical index to confirm details such as coffee maker and grill type. Propane is provided for gas grills; charcoal is not provided.
Firewood
For participating properties with wood-burning fireplaces, a complimentary starter of two bundles per night is provided between September 15 and April 15. Firewood is not provided for outdoor fire pits or fireplaces. Check your home’s amenities on the alphabetical index for participation.
Shipping Items to Your Vacation
Ship to our office in the contract holder’s name (do not ship to the rental home):
Contract Holder Name
5 Vacation Way
McHenry, MD 21541
We will contact you upon arrival for pickup. Not responsible for lost items.
Checking In / While You’re Here
Check-In Time & Directions
Check-in is at 4:00 pm. Most homes use contactless entry; details are emailed ~2 weeks prior to arrival. If you do not receive your email, ensure your paperwork, ID, travel party list, and payments are complete and check your spam folder. Office address (if needed): 5 Vacation Way, McHenry, MD 21541.
Guest Portal Check-In Button Missing?
No problem—most contactless homes are checked in by our team around check-in time, which removes the button.
Early Check-In & Late Check-Out
Availability varies by home and season. Fees apply and must be arranged in advance; contact us for options.
Checking In After Office Hours
- Contactless Entry Homes: Arrive at your convenience and follow your arrival email and guest portal instructions.
- Office Check-In Homes: Keys and directions are in the rear breezeway lock box at our office; combination 1-3-5.
Activities & Local To-Dos
Explore area attractions, dining, shopping, and more: Things to Do.
Fishing License
Guests 16+ need a freshwater (non-tidal) license. Review Maryland regulations and purchase a license prior to fishing.
Community Aquatic & Recreation Center (CARC)
- Free access for guests at participating homes; show your booking confirmation at entry.
- Address: 695 Mosser Rd., McHenry, MD 21541
- Typical hours: Mon–Fri 6am–9pm; Sat 8am–8pm; Sun 10am–6pm (subject to change).
Features include warm water pool, six-lane competition pool, modern gym, gymnasium, and group fitness classes. Hours and offerings are subject to the facility’s schedule.
Boat Trailer Parking
Parking is free at your rental for the maximum number of vehicles; a boat trailer counts as one vehicle. Some communities do not allow boat trailer parking—see your property’s amenities on the alphabetical index. Over-occupancy or roadway parking may be towed at the guest’s expense. Limited first-come, first-served trailer space may be available at our office lot.
Wi‑Fi Password
Most homes use the password 3013872124 and the network name is the home’s name. Some homes use different passwords; check your confirmation or guest portal.
Checking Out / Post-Departure
Check-Out Time & Directions
Check-out is at 10:00 am. Use contactless check-out via your guest portal when available. Return any physical keys to the office drop box.
Guest Portal Check-Out Button Missing?
Our system will automatically check you out at your designated time, which removes the button.
Lost & Found
If you left an item, contact us as soon as possible with your property name and details so we can attempt retrieval before the next arrival. Shipping fees apply for returned items.
Trash & Recycling
Most homes have bear-proof bins at the roadway; some communities use dumpsters (see your pre-arrival email or home information inside the property). Bag and tie all trash and keep lids closed. For excess trash, contact us for disposal instructions. Do not leave trash outside of bins.
Check-Out Responsibilities
- Leave bed linens in place; housekeeping will remove them. If you used sleep-sofa or similar, fold furniture back and place used linens in a pile near the door.
- Place all bathroom towels (used and unused) in a pile on the bathroom floor.
- Wash and put away dishes; if using a dishwasher, start the cycle before departure.
- Empty and wipe the refrigerator.
- Return furniture to original positions.
- Lock all windows and doors.
- Return any specialty keys (hot tub, pool, etc.) to where you found them or the office if issued there.
- Place trash in the designated location for your rental.
Same Time, Same Place
Recreate your vacation next year—guests have first right to book the same property and dates until close of business on the Wednesday following arrival; properties open to the public each Thursday. Submit a request: Same Time, Same Place. Looking for a different home? Browse Vacation Rentals.
Contact Us
Railey Vacations
5 Vacation Way
McHenry, MD 21541
(866) 544-3223
Hours: Monday–Sunday, 9:00 am – 5:00 pm
All information is deemed reliable but not guaranteed.